The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

Standards in the ISO 9000 family include:

ISO 9001:2015 - sets out the requirements of a quality management system

ISO 9000:2015 - covers the basic concepts and language

ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective

ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems.

ISO 21001 First Edition 2018-05 Educational organizations — Management systems for educational organizations — Requirements with guidance for use provides a common management tool for organizations providing educational products and services capable of meeting learners' and other beneficiaries' requirements. 

ISO 29990:2010, Learning services for non-formal education and training – Basic requirements for service providers, aims to improve the quality of offerings on the global market that has grown up around non-formal education and training, such as vocational training, life-long learning and in-company training. (Recalled)

This 2010 international standard was intended to provide reassurance for organisations and individuals buying learning services in the global market. Higher education providers provide learning services in non-formal education and training, with the standard specifying the basic requirements for delivering services. It sets an international benchmark for training and learning services.

ISO 21001 First Edition 2018-05 Educational organizations — Management systems for educational organizations — Requirements with guidance for use provides a common management tool for organizations providing educational products and services capable of meeting learners' and other beneficiaries' requirements. 

There is a critical and continuous need for educational organizations to evaluate the degree to which they meet the requirements of learners and other beneficiaries, as well as other relevant interested parties and to improve their ability to continue to do so.

The potential benefits to an organization of implementing a management system for educational organizations (EOMS) based on this standard ISO 21001 are:
a) better alignment of objectives and activities with policy (including mission and vision);
b) enhanced social responsibility by providing inclusive and equitable quality education for all;
c) more personalized learning and effective response to all learners and particularly to learners with special education needs, distance learners and lifelong learning opportunities;
d) consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency;
e) increased credibility of the organization;
f) a means that enables educational organizations to demonstrate their commitment to effective educational management practices;
g) a culture for organizational improvement;
h) harmonization of regional, national, open, proprietary, and other standards within an international framework;
i) widened participation of interested parties;
j) stimulation of excellence and innovation.

ISO 21001 is a stand-alone management system standard, aligned with ISO 9001. It focuses on the management systems of educational organizations as well as the impact of these on learners and other relevant interested parties.

The educational organization management system EOMS entails the following management principles:
a) focus on learners and other beneficiaries;
b) visionary leadership;
c) engagement of people;
d) process approach;
e) improvement;
f) evidence-based decisions;
g) relationship management;
h) social responsibility;
i) accessibility and equity;
j) ethical conduct in education;
k) data security and protection.

ISO 21001:2018-05 replaces the former

ISO 29990:2010, Learning services for non-formal education and training – Basic requirements for service providers, will also enhance transparency and allow comparison on a worldwide basis of learning services, offering a single alternative backed by international consensus to the huge variety of national service and management standards which now exists in the field of non-formal learning.

Knowledge is becoming a key factor in successful corporate management all over the world and education is increasingly being regarded as a business-oriented service.

The growing economic importance of learning in the global knowledge society has created new economic opportunities such as activity created by the provision of for-profit learning services. Quality assurance therefore becomes a crucial issue.

The objective of ISO 29990:2010 is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development.

The standard encourages a focus on the learner and the results of the process, and emphasizes the full range of options available for delivering learning services.

As it addresses the competency of LSPs., the standard will assist organizations and individuals selecting LSPs who will meet the their requirements  and expectations for competency and capability development. In addition, it is envisaged that ISO 29990:2010 can be used to certify LSPs.

It sets an international benchmark for training and learning services so that there is no need for a detailed understanding of the sometimes complex national arrangements for assuring the quality of providers of learning and training services, which in some countries are non-existent or hard to fathom.

In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, BS ISO29990 only applies to the unit providing the learning services.

BS ISO 29990 would benefit anyone offering or procuring non-formal education and training such as vocational training, lifelong learning and in-company training (either outsourced or in-house).

BS ISO 29990 is intended to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development. This International Standard uses the term “learning services” rather than “training” in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services.

BS ISO 29990 focuses on the competency of LSPs. It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development and can be used to certify LSPs.

BS ISO 29990 shares some similarities with many of the management system standards published by ISO, particularly ISO 9001 .

Contents of BS ISO 29990 included

• Scope
• Terms and definitions
• Learning services
• Determining learning needs
• Design of the learning services
• Provision of learning services
• Monitoring the delivery of the learning services
• Evaluation carried out by learning service providers
• Management of the learning service provider
• General management requirements
• Strategy and business management
• Management review
• Preventive actions and corrective actions
• Financial management and risk management
• Human resources management
• Communication management (internal/external)
• Allocation of resources
• Internal audits
• Feedback from interested parties
• Business plan content
• Information for management system reviews
• Preventive actions and corrective actions
• Examples of core competencies for learning service providers
• Correspondence between ISO 29990:2010 and ISO 9001:2008
• Bibliography



Learn more about CONIES certification and download the information manual

INFORMATION MANUAL PDF

Declaration: (To be made by the Principal)

1. I declare that the information provided in this application is correct and all supporting documents are genuine and accurate.
2. I have taken reasonable steps to confirm the accuracy of the claims made by staff in respect of qualifications and experience.
3. I am prepared to accept the final decision of CONIES Board of Accreditation as to the outcome of this application.
4. I agree to indemnify CONIES Board of Accreditation against all claims, demands, expenses and complaints arising from inaccuracies in the information given by me above.
5. I agree to inform CONIES Board of Accreditation of any changes in the ownership of the institution or senior management, or significant variation in the academic program, which occur more than three months before the scheduled date for renewing the institutions CONIES Board of Accreditation membership.
6. I accept that the term " CONIES Member " means that my institution is a member of CONIES, and I undertake not to represent my institution as enjoying this recognition before it has been granted nor after it has been withdrawn or suspended.
7. I understand that failure of continuing compliance with the membership criteria may lead to the removal of my membership by CONIES.

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ISO 29993:2017 Learning services outside formal education — Service requirements is intended to provide a generic frame of reference for quality learning services outside formal education by specifying its various elements and delivery.
The structure of this standard reflects a typical sequence of experiences of learners and sponsors in a prototypical learning service, including advertising, information provided prior to acquisition of the service, needs analysis, design, assessment and evaluation.
However, the way in which the learning service is planned and delivered can vary depending on the context. The learning service provider (LSP) can implement a management system designed to ensure consistent delivery of service and conformity with this standard.

This standard specifies requirements for learning services outside formal education, including all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house). These include any learning services provided by a learning service provider (LSP) that are addressed to learners themselves, as well as to sponsors who are acquiring the services on behalf of the learners. The key features of these kinds of services are that the goals of learning are defined and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, mediated by technology, or a blend of both.
In cases where the learning service provider is part of an organization that delivers products (i.e. goods and services) in addition to learning services, this standard only applies to learning services.
This standard is not aimed at schools, colleges and universities providing learning services as part of a formal education system, but it can be useful to them as a tool for reflection and self-evaluation.

ISO 9001:2015

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

An ISO 9001 certified organisation will have implemented Quality Management System requirements for all areas of the business, including:

• Facilities
• People
• Training
• Services
• Equipment

The QMS scope should include:

• Physical Locations
• example: Maybe only lecturing but not recruitment locations
• Products and/or services controlled by the QMS
• example: Lecturing but not recruitment
• Processes within the QMS
• example: Accounting may be left out
• ISO 9001 Exclusions (only permissible in Section 7 and must be justified)
• example: if you do not design, you can skip parts of 7.3

This will assist your organisation estimate the length of your audit, and is particularly useful for those organisations with multiple Management Systems.

ISO 9001 Certification & Accreditation

When your organisation is working within the guidelines of the Quality Management System, the audit can be conducted by the accredited CONIES Certification Body.

Continual Assessment

Achieving Certification to ISO 9001 is the first step of a process of continual improvement that will provide your organisation with the necessary management tools to improve working practices throughout the entire organisation.

Interne/r Qualitäts-Auditor/in - Internal Quality Auditor DIN EN ISO 19011

1. Interne/r Qualitätsauditor/in Dekra-Personenzertifikat

Externe/r Qualitäts-Auditor/in - External Quality Auditor DIN EN ISO 19011

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Externe/r Qualitätsauditor/in Dekra-Personenzertifikat

Qualitäts-Manager/in - Quality Manager DIN EN ISO 9004

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Qualitätsmanager/in Dekra-Personenzertifikat

Innovations-Manager/in - Innovation Manager ISO 15504

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Innovations-Manager/in AfQ-Personenzertifikat 
   

EFQM-Assessor/in - EFQM Assessor DIN SPEC 77224

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. EFQM-Assessor/in VQB-Personenzertifikat

Qualitäts-Management-Beauftragte/r DIN EN ISO 9001

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Qualitätsmanagement-Beauftragte/r  Dekra-Personenzertifikat

 

Akademie Futurum Qualitas GmbH
Köthener Straße 4, 10963 Berlin, Germany

DGQZI GmbH - Sitz: Herzbergstraße 33-34, 10365 Berlin, Germany

CONIES-ICHE Board of Accreditation accepts a variety of QM qualifications and QMS certifications from QM Institutes, including the following

INTERNATIONAL ACCREDITATION FORUM IAF is the world association of Conformity Assessment Accreditation Bodies and other bodies interested in conformity assessment in the fields of management systems, products, services, personnel and other similar programmes of conformity assessment. Its primary function is to develop a single worldwide program of conformity assessment which reduces risk for business and its customers by assuring them that accredited certificates may be relied upon. Accreditation assures users of the competence and impartiality of the body accredited.

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European Consortium for Accreditation ECA’s internationalisation platform provides information on making the quality of internationalisation tangible. It offers programmes and institutions the means to self-assess internationalisation and/or to have their internationalisation assessed by a quality assurance agency. In addition, this is a platform to share and learn from good practices. The aim of the Certificate for Quality in Internationalisation (CeQuInt) is to assess, enhance and reward internationalisation. The CeQuInt methodology can be used to assess the quality of internationalisation at programme- or at institutional level. A successful assessment leads to the award of the ECA Certificate for Quality in Internationalisation. This Certificate confirms that a programme or an institution has successfully incorporated an international and intercultural dimension into the purpose, function and delivery of its education.

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BQF (The British Quality Foundation) is the premier membership organisation representing excellence and performance improvement in the UK. We are independent and not-for-profit, and have an extensive track record of helping organisations learn from best practice, improve their performance and achieve sustainable excellence. We specialise in the use of business improvement approaches and tools such as the EFQM Excellence Model and Lean Six Sigma.And as EFQM’s primary partner in England and Wales*, we are the official assessor training provider in England and Wales able to offer the full range of EFQM products and services.

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The CQI Chartered Quality Institute (UK) is the professional body for experts in improving product, project and service quality. For more than 100 years, QCI has been championing organisational excellence by setting professional standards for quality management in the UK and globally. With 19,000 members in 100 countries, CQI is the partner of choice for quality management practitioners and, through the International Register of Certificated Auditors (IRCA) certification, for systems audit professionals. CQI is the only body that can award Chartered Quality Professional status. And the independence, global perspective and cross-sector outlook makes CQI trusted advisors to the UK and international Quality communities, industry and practitioners.

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Quality Matters is a nonprofit organization comprised of a dedicated staff that works together virtually—from cities all over the United States—to support everyone’s quality assurance goals. But in order to truly achieve our mission of defining and maintaining quality assurance in online learning, we rely on our larger community of QM Coordinators, workshop facilitators, peer and master reviewers, program reviewers, conference presenters, and all the other individuals and groups who are champions for QM and help everyone deliver on the promise of online learning. 

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The Quality Management Institute (USA) serves Learners from around the world and is accessible 24 Hours Each Day for completing lessons, submitting work, taking exams, etc. 

Location: Quality Management Institute, P.O. Box 540206, Orlando, Fl. 32854 

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The Quality Management Institute (Australia) has been providing professional management system services since 1992. Our organization was born out of a vision to provide excellence in the design and delivery of quality management services at lowest practicable cost. In the realization of this vision, numerous private and public sector organizations have benefited from exceptional levels of professionalism and effectiveness in the areas of system development, maintenance and training. A measure of this exceptional service is our continuing ability to win contracts in the national & international market place. Through our Australian client base we have assisted organizations in Italy, Spain, USA, South Africa, Thailand, Malaysia and New Zealand. The delivery of consistent customer satisfaction has been the hallmark of our organization. We have a commitment to improving Australian Industry by providing optimum quality management services at the lowest practicable cost. We provide professional management services in system development (i.e. documentation & implementation), system maintenance and training. 

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The United Quality Management Institute UQMI is promoting People - Process - Performance Skills and recognizes the support and commitment of academic partners and the value they bring to their students in the pursuit of knowledge and skill. Course Accreditation is available to Partner Members that are seeking professional review of their Continuous Improvement training material and programs.  By obtaining the status of Approved UQMI Course provider, organizations may continue to use their proprietary course material with the assurance those courses are in-line with industry best practices and UQMI Standards.

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Asian Institute of Quality Management (AIQM) is an institute managed by experts with I.I.T. / I.I.M. background and rich experience in Training, Consultancy, Auditing and Business Excellence Practices. We are the preferred training institute in Saudi Arabia, UAE, India.  

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ASQ American Society for Quality serves a membership of quality professionals through educational advancement. As your career partner, ASQ membership benefits are designed to help meet your growing needs as a quality professional. Your individual ASQ Membership provides exclusive access to quality knowledge, solutions and resources to solve challenges, and skill development to advance your career. ASQ is committed to providing enhanced expertise, professional networks, tools, and solutions to help our members advance their products, services, and industries.

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Global Association for Quality Management (GAQM)^® is a British Quality Foundation (BQF) Member Institute a Certification provider and is a global and an Independent Certification body with a wide experience in the certification industry, offering a comprehensive portfolio of internationally recognized certifications including Lean Six Sigma, Project Management, Certified Sales and Marketing Professional™, Business Management Professional™, Certified Cloud Computing Certifications, Premium IT Certifications, Certified Software Tester Foundation, Intermediate and Advanced level certifications, Professional Management, Data Center, Information Security Certifications and many more. The main aim of GAQM^® is to offer Quality and Internationally Accredited Training and Certification in the field of Management Science and Information Technology. We impart quality education and training in all the certifications which is at par with the Global Standards. Unlike other certification bodies we don't just ask the candidates to pass the exam, our main objective is to educate via E-Courses and Virtual Class Room sessions, followed by an exam which the candidate needs to take through ProctorU via Online Proctoring Mode which follows a stringent process of examination.

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Improvement of management of educational organizations on the basis of application of international standards for achievement of the UN Sustainable Development Goals Vladimir Shevchenko, rector of Belarusian State Institute for qualification raising and staff retraining in the field of standardization, metrology and quality management, Ph.D.

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ISO Standard Application in University Management Model: A Case Study

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