ISO 29990:2010, Learning services for non-formal education and training – Basic requirements for service providers, will also enhance transparency and allow comparison on a worldwide basis of learning services, offering a single alternative backed by international consensus to the huge variety of national service and management standards which now exists in the field of non-formal learning.

Knowledge is becoming a key factor in successful corporate management all over the world and education is increasingly being regarded as a business-oriented service.

The growing economic importance of learning in the global knowledge society has created new economic opportunities such as activity created by the provision of for-profit learning services. Quality assurance therefore becomes a crucial issue.

The objective of ISO 29990:2010 is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development.

The standard encourages a focus on the learner and the results of the process, and emphasizes the full range of options available for delivering learning services.

As it addresses the competency of LSPs., the standard will assist organizations and individuals selecting LSPs who will meet the their requirements  and expectations for competency and capability development. In addition, it is envisaged that ISO 29990:2010 can be used to certify LSPs.

It sets an international benchmark for training and learning services so that there is no need for a detailed understanding of the sometimes complex national arrangements for assuring the quality of providers of learning and training services, which in some countries are non-existent or hard to fathom.

In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, BS ISO29990 only applies to the unit providing the learning services.

BS ISO 29990 would benefit anyone offering or procuring non-formal education and training such as vocational training, lifelong learning and in-company training (either outsourced or in-house).

BS ISO 29990 is intended to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development. This International Standard uses the term “learning services” rather than “training” in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services.

BS ISO 29990 focuses on the competency of LSPs. It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development and can be used to certify LSPs.

BS ISO 29990 shares some similarities with many of the management system standards published by ISO, particularly ISO 9001 .

Contents of BS ISO 29990 include

• Scope
• Terms and definitions
• Learning services
• Determining learning needs
• Design of the learning services
• Provision of learning services
• Monitoring the delivery of the learning services
• Evaluation carried out by learning service providers
• Management of the learning service provider
• General management requirements
• Strategy and business management
• Management review
• Preventive actions and corrective actions
• Financial management and risk management
• Human resources management
• Communication management (internal/external)
• Allocation of resources
• Internal audits
• Feedback from interested parties
• Business plan content
• Information for management system reviews
• Preventive actions and corrective actions
• Examples of core competencies for learning service providers
• Correspondence between ISO 29990:2010 and ISO 9001:2008
• Bibliography



ISO 9001:2015

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

An ISO 9001 certified organisation will have implemented Quality Management System requirements for all areas of the business, including:

• Facilities
• People
• Training
• Services
• Equipment

The QMS scope should include:

• Physical Locations
• example: Maybe only lecturing but not recruitment locations
• Products and/or services controlled by the QMS
• example: Lecturing but not recruitment
• Processes within the QMS
• example: Accounting may be left out
• ISO 9001 Exclusions (only permissible in Section 7 and must be justified)
• example: if you do not design, you can skip parts of 7.3

This will assist your organisation estimate the length of your audit, and is particularly useful for those organisations with multiple Management Systems.

ISO 9001 Certification & Accreditation

When your organisation is working within the guidelines of the Quality Management System, the audit can be conducted by the accredited CONIES Certification Body.

Continual Assessment

Achieving Certification to ISO 9001 is the first step of a process of continual improvement that will provide your organisation with the necessary management tools to improve working practices throughout the entire organisation.

Interne/r Qualitäts-Auditor/in - Internal Quality Auditor DIN EN ISO 19011

1. Interne/r Qualitätsauditor/in Dekra-Personenzertifikat

Externe/r Qualitäts-Auditor/in - External Quality Auditor DIN EN ISO 19011

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Externe/r Qualitätsauditor/in Dekra-Personenzertifikat

Qualitäts-Manager/in - Quality Manager DIN EN ISO 9004

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Qualitätsmanager/in Dekra-Personenzertifikat

EFQM-Assessor/in - EFQM Assessor DIN SPEC 77224

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. EFQM-Assessor/in VQB-Personenzertifikat

Innovations-Manager/in - Innovation Manager ISO 15504

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Innovations-Manager/in AfQ-Personenzertifikat 
   

Qualitäts-Management-Beauftragte/r DIN EN ISO 9001

The personal certifications are awarded with AFQ Akademie Futurum Qualitas Berlin

1. Qualitätsmanagement-Beauftragte/r  Dekra-Personenzertifikat

 

Akademie Futurum Qualitas GmbH
Köthener Straße 4
10963 Berlin

Vertreten durch den Geschäftsführer:

Frank Deubler

Kontakt:

Telefon: +49 (0)30 – 97003423

E-Mail: info@afq-berlin.de



CONIES-ICHE Board of Accreditation accepts a variety of QM qualifications and QMS certifications from QM Institutes, including the following

European Consortium for Accreditation ECA’s internationalisation platform provides information on making the quality of internationalisation tangible. It offers programmes and institutions the means to self-assess internationalisation and/or to have their internationalisation assessed by a quality assurance agency. In addition, this is a platform to share and learn from good practices. The aim of the Certificate for Quality in Internationalisation (CeQuInt) is to assess, enhance and reward internationalisation. The CeQuInt methodology can be used to assess the quality of internationalisation at programme- or at institutional level. A successful assessment leads to the award of the ECA Certificate for Quality in Internationalisation. This Certificate confirms that a programme or an institution has successfully incorporated an international and intercultural dimension into the purpose, function and delivery of its education.

WEBSITE

BQF (The British Quality Foundation) is the premier membership organisation representing excellence and performance improvement in the UK. We are independent and not-for-profit, and have an extensive track record of helping organisations learn from best practice, improve their performance and achieve sustainable excellence. We specialise in the use of business improvement approaches and tools such as the EFQM Excellence Model and Lean Six Sigma.And as EFQM’s primary partner in England and Wales*, we are the official assessor training provider in England and Wales able to offer the full range of EFQM products and services.

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The CQI Chartered Quality Institute (UK) is the professional body for experts in improving product, project and service quality. For more than 100 years, QCI has been championing organisational excellence by setting professional standards for quality management in the UK and globally. With 19,000 members in 100 countries, CQI is the partner of choice for quality management practitioners and, through the International Register of Certificated Auditors (IRCA) certification, for systems audit professionals. CQI is the only body that can award Chartered Quality Professional status. And the independence, global perspective and cross-sector outlook makes CQI trusted advisors to the UK and international Quality communities, industry and practitioners.

WEBSITE

The Quality Management Institute (USA) serves Learners from around the world and is accessible 24 Hours Each Day for completing lessons, submitting work, taking exams, etc. 

Location: Quality Management Institute, P.O. Box 540206, Orlando, Fl. 32854 

WEBSITE

The Quality Management Institute (Australia) has been providing professional management system services since 1992. Our organization was born out of a vision to provide excellence in the design and delivery of quality management services at lowest practicable cost. In the realization of this vision, numerous private and public sector organizations have benefited from exceptional levels of professionalism and effectiveness in the areas of system development, maintenance and training. A measure of this exceptional service is our continuing ability to win contracts in the national & international market place. Through our Australian client base we have assisted organizations in Italy, Spain, USA, South Africa, Thailand, Malaysia and New Zealand. The delivery of consistent customer satisfaction has been the hallmark of our organization. We have a commitment to improving Australian Industry by providing optimum quality management services at the lowest practicable cost. We provide professional management services in system development (i.e. documentation & implementation), system maintenance and training. 

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The United Quality Management Institute UQMI is promoting People - Process - Performance Skills and recognizes the support and commitment of academic partners and the value they bring to their students in the pursuit of knowledge and skill. Course Accreditation is available to Partner Members that are seeking professional review of their Continuous Improvement training material and programs.  By obtaining the status of Approved UQMI Course provider, organizations may continue to use their proprietary course material with the assurance those courses are in-line with industry best practices and UQMI Standards.

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Asian Institute of Quality Management (AIQM) is an institute managed by experts with I.I.T. / I.I.M. background and rich experience in Training, Consultancy, Auditing and Business Excellence Practices. We are the preferred training institute in Saudi Arabia, UAE, India.  

WEBSITE

ASQ American Society for Quality serves a membership of quality professionals through educational advancement. As your career partner, ASQ membership benefits are designed to help meet your growing needs as a quality professional. Your individual ASQ Membership provides exclusive access to quality knowledge, solutions and resources to solve challenges, and skill development to advance your career. ASQ is committed to providing enhanced expertise, professional networks, tools, and solutions to help our members advance their products, services, and industries.

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Global Association for Quality Management (GAQM)^® is a British Quality Foundation (BQF) Member Institute a Certification provider and is a global and an Independent Certification body with a wide experience in the certification industry, offering a comprehensive portfolio of internationally recognized certifications including Lean Six Sigma, Project Management, Certified Sales and Marketing Professional™, Business Management Professional™, Certified Cloud Computing Certifications, Premium IT Certifications, Certified Software Tester Foundation, Intermediate and Advanced level certifications, Professional Management, Data Center, Information Security Certifications and many more. The main aim of GAQM^® is to offer Quality and Internationally Accredited Training and Certification in the field of Management Science and Information Technology. We impart quality education and training in all the certifications which is at par with the Global Standards. Unlike other certification bodies we don't just ask the candidates to pass the exam, our main objective is to educate via E-Courses and Virtual Class Room sessions, followed by an exam which the candidate needs to take through ProctorU via Online Proctoring Mode which follows a stringent process of examination.

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